Legal
The rules, written to be read.
Everything that governs how the service works. Each document opens with a plain-English summary before the clauses start.
Using the service
The agreement between us, and the rules for using the service.
- Terms of serviceThe agreement between you and DropTheDoc: what we provide, including the agent, what you are responsible for, how plans, credits and billing work, and how disputes are handled.Version 3.0, effective 15 October 2026
- Acceptable use policyWhat you may not do with DropTheDoc, the content categories Indian law requires us to prohibit, and what happens if you break the rules.Version 2.0, effective 15 October 2026
- Refund, cancellation and billing policyHow billing works, how to cancel, when you get a refund, and how long it takes to reach you.Version 2.0, effective 15 October 2026
Signatures
What an electronic signature made here is worth, which laws recognise it, and which documents it cannot be used for.
Your data
What we collect, how it is protected, how long we keep it, who processes it, and the rights you have.
- Privacy policyWhat personal data DropTheDoc collects, why, who we share it with, how long we keep it, and the rights you have wherever you live.Version 3.3, effective 15 October 2026
- Cookie policyEvery cookie DropTheDoc sets, what it does, how long it lasts, and why we do not show you a consent banner.Version 1.2, effective 15 October 2026
- SecurityThe technical and organisational measures protecting documents, accounts and evidence, and an honest account of what we have not done yet.Version 2.4, effective 15 October 2026
- Document deletion and recovery policyWhat happens when you delete a document, how long you have to change your mind, what is destroyed when the window closes, and what we keep afterwards.Version 1.2, effective 15 October 2026
- Data processing addendumThe Article 28 contract that applies when DropTheDoc processes personal data on your behalf, including the Standard Contractual Clauses and the annexes they require.Version 2.2, effective 15 October 2026
- SubprocessorsEvery third party that may process personal data on our behalf, what they do, where they are, and how transfers to them are protected.Version 2.1, effective 15 October 2026
If something goes wrong
Who to contact, how fast we respond, and where to escalate.
Who operates this service
Genflix Commerce Private Limited
a private limited company, operating as DropTheDoc
Kamal Nagar Colony, Mirjanhat Bhagalpur,Bihar 812005
CIN U62012BR2024PTC072132
GSTIN 10AALCG5890J1ZD
Published under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.